Return Policy – Unlimited Lifetime Guarantee
At Native Plant Company, we stand behind the quality of every plant we grow. That’s why we offer an Unlimited Lifetime Guarantee:
If your plant dies, we will replace it — no questions asked.
Details of Our Return Policy
- Accepted Returns
We accept returns for both defective and non-defective plants. - Product Condition
Returns are accepted for plants that are new or slightly used (planted and cared for). - Return Window
Lifetime. You may request a replacement at any time, regardless of when you purchased your plant. - Return Method
By mail. However, you are not required to ship your plant back. You may keep it or dispose of it as you wish. - Return Label
A free, downloadable, and printable return label will be provided if a return is needed. - Restocking Fees
None. There are no costs, fees, or hidden charges associated with returns. - Refund or Replacement
- Replacement: We will ship you a new plant of the same species (or closest available substitute if the original is unavailable).
- Refund (Optional): If you prefer a refund instead of a replacement, we will process your refund within 3 business days of your request.
How to Start a Return
- Contact our customer service team at [nativeplantcompanyllc@gmail.com or call 304-995-6836].
- Let us know whether you’d like a replacement or a refund.
- If a return shipment is required (rare), we will email you a free return label to download and print.
Our Promise to You
Your satisfaction and success in growing native plants are our top priorities. Whether your plant thrives for decades or struggles early on, we’ll make it right.
Plant it — and they will come.